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CUSTOMER CARE
At Manerio Jewels, we are committed to providing a considered and professional experience from enquiry to delivery and beyond.
Our team is available to assist with product information, bespoke enquiries, order support, and aftercare guidance. We aim to respond to all enquiries promptly and clearly, and to ensure that each client feels informed and supported throughout their experience with us.
If you have questions about a piece, would like to discuss a custom design, or require assistance with an existing order, we encourage you to contact us directly so we can assist you in the most efficient and appropriate way.
PRIVACY & SAFETY
Manerio Jewels is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
We collect only the information necessary to process orders, respond to enquiries, and provide our services. This may include your name, contact details, delivery address, payment information, and order history. We do not sell or share your personal data for marketing purposes.
Your information may be shared only with trusted service providers such as payment processors, delivery partners, and IT providers, where required to fulfil your order or comply with legal obligations. All data is processed in accordance with applicable data protection laws, including the UK GDPR.
All payments are processed through secure, encrypted platforms and we do not store full payment card details. We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or loss.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
TERMS & CONDITIONS
These Terms and Conditions ("Terms") govern the sale of goods and services by Manerio Jewels ("we", "us", "our") to any purchaser ("you", "the client") through our website and related sales channels.
By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Company Information
Manerio Jewels
Registered in England and Wales
Contact: info@maneriojewels.co.uk
2. Products
2.1 We sell fine jewellery, including bespoke, made-to-order, and ready-to-wear items.
2.2 Product descriptions, images, and specifications are provided for guidance only. Minor variations may occur due to the natural characteristics of precious materials and the handmade nature of our products.
3. Orders
3.1 All orders are subject to acceptance and availability.
3.2 We reserve the right to refuse or cancel any order at our discretion prior to acceptance.
3.3 Once an order is accepted and production has commenced, the order cannot be cancelled.
4. Bespoke and Made-to-Order Items
4.1 Bespoke and made-to-order items are created specifically to your individual specifications.
4.2 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to personalised or bespoke goods.
4.3 Accordingly, all bespoke and made-to-order items are final sale and are not eligible for cancellation, return, exchange, or refund once production has commenced.
4.4 You are responsible for ensuring that all personalisation details submitted at the time of order are accurate.
5. Pricing and Payment
5.1 All prices are displayed in GBP unless otherwise stated.
5.2 Prices may change at any time without notice.
5.3 Full payment is required at the time of placing an order unless otherwise agreed in writing.
5.4 We reserve the right to cancel orders where payment has not been received.
6. Production Timeframes
6.1 Production timeframes are estimates only and are not guaranteed.
6.2 Delays caused by suppliers, logistics providers, customs authorities, or force majeure events shall not constitute a breach of contract.
7. Delivery
7.1 Delivery times are estimates only.
7.2 Risk passes to you upon delivery to the address specified.
7.3 International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
8. Returns and Refunds
8.1 Ready-to-wear items may be eligible for return in accordance with statutory consumer rights, unless otherwise stated.
8.2 Bespoke and made-to-order items are strictly non-returnable and non-refundable.
9. Faulty or Defective Goods
9.1 Claims for defects must be notified to us within a reasonable time after discovery.
9.2 We reserve the right to inspect any alleged faulty goods before agreeing to any remedy.
10. Care and Wear
10.1 We are not responsible for damage caused by misuse, accidents, wear and tear, improper care, exposure to chemicals, or third-party alterations.
11. Liability
11.1 Our liability is limited to the maximum extent permitted by law.
11.2 We shall not be liable for indirect, incidental, consequential, or economic losses.
11.3 Our total liability shall not exceed the amount paid for the relevant product.
12. Force Majeure
We are not liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, supply chain disruption, strikes, or government restrictions.
13. Intellectual Property
All website content, designs, images, and trademarks remain our property and may not be used without permission.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Amendments
We reserve the right to update these Terms at any time. The version in force at the time of order shall apply.